Smoky Mountain Cakes

1 WRITE A REVIEW P.O. Box 1276
Gatlinburg, TN 37738

About Smoky Mountain Cakes

Planning your very special day in the Smoky Mountains?We want to provide you with the perfect wedding cake that will be ... Read MoreRead More sure to leave a lasting impact on you and your guests. Remember anything is possible, from simple and elegant to elaborate creations. Don't forget to ask about our personalized wedding favors too! We also offer a wide variety of ALL OCCASION CAKES too, so be sure to check out our website or give us a call! WE DELIVER!

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Business Details

bakeries starting at $1.00Per Serving and up

Type of Cake
  • Wedding
  • Birthday
  • Anniversary
  • Bar Mitzvah
  • Baby Shower
  • Grooms
  • Graduation
  • Communion
  • Custom Cake
  • Number of Servings
  • < 10
  • 11 to 25
  • 26 to 50
  • 51 to 100
  • 101 to 200
  • More than 200
  • Items Other than Cake
  • Cupcakes
  • Cookies
  • Cheesecakes
  • Pies
  • With Delivery
  • Yes
  • No
  • Smoky Mountain Cakes

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    Horrible Customer Service!

    Mindi McCormick, Nashville, TN , November 13, 2012

    Smoky Mountain Cakes or Smoky Mountain Bakery...whichever name they choose they have VERY POOR customer service! Last week I sent an e-mail on Monday, 11/5 to the e-mail address listed on their website to request a specialty cake in the shape of a guitar or moonshine jar. 2 days later I had not received a response either by e-mail or phone. I call them and they knew who I was when I asked about those 2 theme cakes, therefore they had read my e-mail but neglected to respond. They then tell me they are too busy to make either of those specialty cakes. I would have to order a generic general birthday cake. I call around to check out other places in Gatlinburg area in the meantime and did not have any luck. I call them again Wednesday afternoon to see if there was something we could work out. I leave a voice mail with no return call again. They didn t call until the next afternoon (Thursday) when I had already worked something out with a local bakery here in Nashville, Homestyle Bakery, and they were incredibly helpful, accommodating and did an excellent job on my Moonshine cake. Do not do business with Smoky Mountain Bakery or Cakes. Their customer service is lacking to say the least. Mindi McCormick Nashville, TN

    This is the subjective opinion of an independent reviewer and not of Decidio, Inc.