Check out these wedding photographers with real reviews from Plainfield, IL area couples
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Our experience was phenomenal with Rich Chapman Wedding and Lifestyle Photographers. They were very professional and easy to work with. They captured every special moment that happened on my wedding day. My wedding album was absolutely stunning and everything I wanted! I highly recommend them for any type photography!
I want to thank you so much for the amazing job you did on the album and the video. Jay and I loved looking at the pictures online but we never could have imagined a more perfect set up for displaying them than the way you chose to organize them in the album. We've shown our friends and family the album and each person who sees it is amazed by the beauty and creativity that was used to create it. I also enjoy sitting down and looking through it whenever I have a few minutes of free time, I can't get enough of looking at it. As for the video, that also was an amazing piece of art. Jay and I now have seen it ten times and each time we see it we notice something different. We've seen the video with both family members and friends and every time we show it we watch the whole thing without skipping anything. We've laughed and cried and been reminded of things that we hadn't remembered. Not only was the product you gave us incredible, but so were your services. We met with you several times before the wedding and each time you gave us suggestions but never pushed for any particular decision. You allowed us to dictate what we'd like and let us describe what we dreamed of. You were never pushy but treated us with the utmost respect both before and during our wedding day. You were very professional in all your dealings with us but you made sure to include the emotional element in the product you gave us. You were very kind and understanding with us and we will always remember the great experience we had with our Photographer and Videographer. Jay and I will always be grateful for your incredible work and the speed at which you were able to get the final product to us. We will definitely recommend you to any of our family or friends who ever need a photographer and/or a videographer.
Awful Customer Service
Following the bankruptcy of our wedding venue, Montefiori in Lemont, Illinois, my fiancé and I were faced with the loss of our entire deposit ($10,000) along with all payments made on other venues. When we approached those service providers (Sounds Abound and Gardeenia Floral Design Studio to name a couple), all were very forgiving and provided us a 100% refund of our deposit given the circumstances BESIDES Fred Fox Photography. Mr. Ed Fox, the owner of Fred Fox Photography, said it was OUR fault that we had paid in full ($1,857) for our photography and videography services when their deposit protocol is only to hold $500 initially. The following is a breakdown of our communications with Mr. Ed Fox, proving to be a story of horrible customer service in a customer service driven industry: 12/08/2011 Called Fred Fox in Orland Park and were told there were absolutely no refund policies unless there was a death in the family, a military reason or an extreme circumstance. Followed up with a call to the Northbrook office and asked to speak to the person in charge; directed to Mr. Ed Fox. He said he would speak to his partners and try to come up with a resolution, but they were out of town until the 14th. 12/16/2011 Called Mr. Ed Fox after not receiving a call on the 14th. He read a letter he had written to be sent to me via; in it, he claimed sympathy and a refund of $752 of our $1852 we had paid. I inquired about the additional $600 of the $1100 and Mr. Ed Fox claimed that he had to keep that for reserving the photographer, although the $500 deposit was only required at contract signing. Mr. Ed Fox wasnt aware that two weeks prior we had changed our wedding date without photographer issues. Mr. Ed Fox claimed, "It is hard to fill Friday weddings in the month of June and that our photographer will be upset." After a 20 minutes discussion, I hung up the phone and informed my fiancé his resolution. She went on to write a negative review on Fred Fox Photography Facebook wall and The Knot and then immediately informed me. I told her to take it down immediately and she did within 15 minutes of posting. 12/19/2011 Mr. Ed Fox called me to explain that he was upset about the review and I had told him it was down and it wouldnt happen again. We then discussed the $600 difference discussed on the 16th and I explained to him how we had inquired about changing the date prior to our cancelation making his justification senseless. Mr. Ed Fox then decided to split it with me and return $1,057 by USPS between the Christmas and New Years holiday season. 12/22/2011 Mr. Ed Fox called to inform me that the negative posts were still up, but he was incorrect. I spoke with Terry who had informed Mr. Ed Fox that the post were up, but we determined only on their vendor website, not open to the public. Terry stated he would explain the misunderstanding to Mr. Ed Fox. 01/09/2012 Called Mr. Ed Fox to inquire about the check as we hadnt received it following New Years, but no answer. 01/09/2012 Spoke with Mr. Ed Fox and he claimed he had to assess the damage that was done from the negative post (that didnt exist for more than 15 minutes to the public), because he had to turn away business due to it. I explained my discussion with Terry on the 22nd. Mr. Ed Fox put me on hold for 20 seconds and said, "Terry said there was damage done." I asked to speak with Terry and Mr. Ed Foxs direct response was that he just left the office less than a minute after speaking with him CONCLUSION We did not receive any of the money promised by Mr. Ed Fox. We never asked $500 deposit back because we understood it was non-refundable we only requested ANY OF the additional $1,357. Mr. Ed Fox never intended to return anything and we are now out the full $1,857 because he refuses communication with us. When choosing a wedding vendor, please take this into consideration.
They Steal Your Money!!
I paid to receive a DVD of my son's graduation and I never received it. I've called numerous times and they will not return my call. I am reporting them to the Better Business Bureau, my son's former high school (since they referred this business to me) and anywhere else where I can to ensure consumers are made aware of their theft practices.
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In or around: Plainfield, IL
For my: Holiday Party
Taking place on: September 30