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Seven months and still NO pictures!...
Hired to take wedding pictures. Pictures were taken but never delivered, it's been SEVEN months! The wedding was 8/2/2014, as of today 2/10/2015 we still have no pictures. My daughter, the bride, made dozens of attempts to contact Bobby before I took over in December. Initially she told me it was taking so long because people were taking flash photography and it ruined the pics and required extensive editing. Well, the wedding was OUTSIDE in the SUNSHINE, even if a flash did go off, it would NOT have interfered with the photos. My step daughter, the best man, and 2 of my best friends are professional photographers and said there is NO way that would effect the pictures. When we FINALLY got Bobby to upload the pics to her site, NONE of them had been edited. So all the fuss over extensive editing was a lie. Again other photographers were asked to view the pictures and all agreed they are over exposed. I even told bobby to just send me the "raw" pictures as one of my friends offered to do all the editing as a favor to me. She refused. There are also MANY pictures MISSING from that day. For instance, pics of the groom with the bridesmaids, bride with the groomsmen, grooms family with the couple, poses of bride before wedding, and couple leaving in car. To name a few. I sent her pictures of her taking the pictures and she still says they aren't there or that "she doesn't post pics if someone's eyes are closed etc". If you look through our gallery, you can see THAT'S not a true statement! I asked her to send me those pics as well as many of them can still be fixed with proper editing. NOTHING One picture of my daughter that is POSTED shows her reflection in the mirror where the wedding dress if hanging. My daughter is in her UNDERWEAR! Who posts those? If they were carefully and "extensively" edited, why was this not caught? I have contacted Bobby via phone, text and email DOZENS of times since early December and all she gives are excuse after excuse. Every time we write it's like we never talked before. She asks the same questions and tells me more excuses why she hasn't finished the photos. I've gotten to the point where I just forwarded her our previous emails from days/weeks before where I did answer her questions or do what she asked. Her contract states 8weeks for pics, at the wedding she told me 4-6. She said this when she took pics of the couple holding a "Thank You" sign and I wanted to know how long it would take so they could use those pics for their Thank You notes. After SEVEN months, what are they supposed to do with those pics??? I asked bobby for a refund since she broke contract, she refused. She has since refused to answer any of my correspondence. That's why I'm here. Her statement that others taking photos breaks the contract is bogus, we even had her permission for my step daughter, another professional photographer, to take pictures! She just asked that she wait till Bobby took the pic first then she could repeat it. I was appalled that several of the pictures she took and posted aren't of the wedding but of people at the wedding taking pictures!!! Who knows what she missed. Would have been nice to get more pics of the wedding and family. She also complained there was "someone there with a tripod". I told her to look closely and she'd see he was taking video! The groom's grandmother was very ill and could not attend so they taped the ceremony for her. Oh, and he didn't have ANY light source, just the sun!
Unprofessional/Would not recommend
I was not pleased with Nicole's level of professionalism. She rarely returns a phone call and you could wait weeks to get a return email. She expects you to reach her when she is available, rather than her return your voicemail or email when she has time. The pictures that were taken were not professional grade. The way she positioned our family members was not flattering in any way. The best picture taken was the one my husband took on his smart phone. There seemed to be no creativity at all, just the standard... stand here and smile. After letting her know what our order was, we received no confirmation and then when I asked, was given a very smartelic answer and told that there were other orders ahead of mine and that I basically needed to realize I was not important. I have been extremely patient and understanding with her but i will not recommend her to anyone that wants professional pictures. I would also not use her services if I expected a speedy return or communications.
Unprofessional and rude
I originally set up an appointment with Douglas and his wife to discuss photography and videography services for my wedding. He had his wife call within 24 hours to reschedule. When I didn't respond right away, he proceeded to call and email repeatedly, stating he couldn't understand why I hadn't responded and that I needed to return his call ASAP. When I let him know that I needed to talk with my fiance about scheduling another date, he became irritated and sent inappropriate emails, implying that I could have reached him sooner if I wanted. All of this happened within 48 hours of the initial call. He called late at night and made me extremely uncomfortable with his demeanor. I would definitely not recommended based on my interactions with him.
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