Check out these wedding photographers with real reviews from Buffalo Grove, IL area couples
and other customers on Decidio.
Awful Customer Service
Following the bankruptcy of our wedding venue, Montefiori in Lemont, Illinois, my fiancé and I were faced with the loss of our entire deposit ($10,000) along with all payments made on other venues. When we approached those service providers (Sounds Abound and Gardeenia Floral Design Studio to name a couple), all were very forgiving and provided us a 100% refund of our deposit given the circumstances BESIDES Fred Fox Photography. Mr. Ed Fox, the owner of Fred Fox Photography, said it was OUR fault that we had paid in full ($1,857) for our photography and videography services when their deposit protocol is only to hold $500 initially. The following is a breakdown of our communications with Mr. Ed Fox, proving to be a story of horrible customer service in a customer service driven industry: 12/08/2011 Called Fred Fox in Orland Park and were told there were absolutely no refund policies unless there was a death in the family, a military reason or an extreme circumstance. Followed up with a call to the Northbrook office and asked to speak to the person in charge; directed to Mr. Ed Fox. He said he would speak to his partners and try to come up with a resolution, but they were out of town until the 14th. 12/16/2011 Called Mr. Ed Fox after not receiving a call on the 14th. He read a letter he had written to be sent to me via; in it, he claimed sympathy and a refund of $752 of our $1852 we had paid. I inquired about the additional $600 of the $1100 and Mr. Ed Fox claimed that he had to keep that for reserving the photographer, although the $500 deposit was only required at contract signing. Mr. Ed Fox wasnt aware that two weeks prior we had changed our wedding date without photographer issues. Mr. Ed Fox claimed, "It is hard to fill Friday weddings in the month of June and that our photographer will be upset." After a 20 minutes discussion, I hung up the phone and informed my fiancé his resolution. She went on to write a negative review on Fred Fox Photography Facebook wall and The Knot and then immediately informed me. I told her to take it down immediately and she did within 15 minutes of posting. 12/19/2011 Mr. Ed Fox called me to explain that he was upset about the review and I had told him it was down and it wouldnt happen again. We then discussed the $600 difference discussed on the 16th and I explained to him how we had inquired about changing the date prior to our cancelation making his justification senseless. Mr. Ed Fox then decided to split it with me and return $1,057 by USPS between the Christmas and New Years holiday season. 12/22/2011 Mr. Ed Fox called to inform me that the negative posts were still up, but he was incorrect. I spoke with Terry who had informed Mr. Ed Fox that the post were up, but we determined only on their vendor website, not open to the public. Terry stated he would explain the misunderstanding to Mr. Ed Fox. 01/09/2012 Called Mr. Ed Fox to inquire about the check as we hadnt received it following New Years, but no answer. 01/09/2012 Spoke with Mr. Ed Fox and he claimed he had to assess the damage that was done from the negative post (that didnt exist for more than 15 minutes to the public), because he had to turn away business due to it. I explained my discussion with Terry on the 22nd. Mr. Ed Fox put me on hold for 20 seconds and said, "Terry said there was damage done." I asked to speak with Terry and Mr. Ed Foxs direct response was that he just left the office less than a minute after speaking with him CONCLUSION We did not receive any of the money promised by Mr. Ed Fox. We never asked $500 deposit back because we understood it was non-refundable we only requested ANY OF the additional $1,357. Mr. Ed Fox never intended to return anything and we are now out the full $1,857 because he refuses communication with us. When choosing a wedding vendor, please take this into consideration.
Here's a sample of wedding photographers offering great deals to Decidio customers in
and around Buffalo Grove, IL.
These great wedding photographers are currently available for you to compare
and book on Decidio.
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When you want to find sensational wedding photographers in or near Buffalo Grove, you should contact Shannon Zastoupil Photography where you will find experts and reliable pros. Additional Event photography also available.
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You can depend that timeless Wedding and engagement photography will always come from the hands of talented Buffalo Grove photographer services like the ones that you will find at Light Source Photography.
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Are you looking for the best Fine Art photos in Buffalo Grove? Then all you need to do is contact martika p gartman photography to view our portfolio and packages as well as book your next photo session.
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The experienced local wedding photography service at Candid Clicker Photography and Design are sharp eyed and prepared to ensure each of your portrait or Advertising images will exceed your expectations.
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The detail minded bridal photographers at SnoStudios Photography provide celebration and Advertising images and more with Photo Montage, no matter what style images you want taken. We are here to help you.
Hire The Best
In or around: Buffalo Grove, IL
For my: Corporate Function
Taking place on: November 30
Mike Carter Photojournalist
All of our wedding and event photo service are credentialed and have skilled eyes at getting the right shot, so contact Imaginative Studios about your upcoming wedding and see why we are so referred in the Buffalo Grove area.