Check out these wedding photographers with real reviews from Arlington Heights, IL area couples
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Awful Customer Service
Following the bankruptcy of our wedding venue, Montefiori in Lemont, Illinois, my fiancé and I were faced with the loss of our entire deposit ($10,000) along with all payments made on other venues. When we approached those service providers (Sounds Abound and Gardeenia Floral Design Studio to name a couple), all were very forgiving and provided us a 100% refund of our deposit given the circumstances BESIDES Fred Fox Photography. Mr. Ed Fox, the owner of Fred Fox Photography, said it was OUR fault that we had paid in full ($1,857) for our photography and videography services when their deposit protocol is only to hold $500 initially. The following is a breakdown of our communications with Mr. Ed Fox, proving to be a story of horrible customer service in a customer service driven industry: 12/08/2011 Called Fred Fox in Orland Park and were told there were absolutely no refund policies unless there was a death in the family, a military reason or an extreme circumstance. Followed up with a call to the Northbrook office and asked to speak to the person in charge; directed to Mr. Ed Fox. He said he would speak to his partners and try to come up with a resolution, but they were out of town until the 14th. 12/16/2011 Called Mr. Ed Fox after not receiving a call on the 14th. He read a letter he had written to be sent to me via; in it, he claimed sympathy and a refund of $752 of our $1852 we had paid. I inquired about the additional $600 of the $1100 and Mr. Ed Fox claimed that he had to keep that for reserving the photographer, although the $500 deposit was only required at contract signing. Mr. Ed Fox wasn’t aware that two weeks prior we had changed our wedding date without photographer issues. Mr. Ed Fox claimed, "It is hard to fill Friday weddings in the month of June and that our photographer will be upset." After a 20 minutes discussion, I hung up the phone and informed my fiancé his resolution. She went on to write a negative review on Fred Fox Photography Facebook wall and The Knot and then immediately informed me. I told her to take it down immediately and she did within 15 minutes of posting. 12/19/2011 Mr. Ed Fox called me to explain that he was upset about the review and I had told him it was down and it wouldn’t happen again. We then discussed the $600 difference discussed on the 16th and I explained to him how we had inquired about changing the date prior to our cancelation – making his justification senseless. Mr. Ed Fox then decided to split it with me and return $1,057 by USPS between the Christmas and New Year’s holiday season. 12/22/2011 Mr. Ed Fox called to inform me that the negative posts were still up, but he was incorrect. I spoke with Terry who had informed Mr. Ed Fox that the post were up, but we determined only on their vendor website, not open to the public. Terry stated he would explain the misunderstanding to Mr. Ed Fox. 01/09/2012 Called Mr. Ed Fox to inquire about the check as we hadn’t received it following New Year’s, but no answer. 01/09/2012 Spoke with Mr. Ed Fox and he claimed he had to assess the damage that was done from the negative post (that didn’t exist for more than 15 minutes to the public), because he “had to turn away business due to it.” I explained my discussion with Terry on the 22nd. Mr. Ed Fox put me on hold for 20 seconds and said, "Terry said there was damage done." I asked to speak with Terry and Mr. Ed Fox’s direct response was that he just left the office less than a minute after “speaking with him” CONCLUSION We did not receive any of the money promised by Mr. Ed Fox. We never asked $500 deposit back because we understood it was non-refundable – we only requested ANY OF the additional $1,357. Mr. Ed Fox never intended to return anything and we are now out the full $1,857 because he refuses communication with us. When choosing a wedding vendor, please take this into consideration.
Here's a sample of wedding photographers offering great deals to Decidio customers in
and around Arlington Heights, IL.
These great wedding photographers are currently available for you to compare
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ERICS EXPRESSIONS PHOTOGRAPHY
Christopher Ligeza Photo
Turn to Christopher Ligeza Photo when needing a true effective event photographer to handle all your photo needs on your special day. Advertising sessions and Additional Prints services are also available.
martika p gartman photography
This talented bridal photography service is passionate about providing high quality wedding services. When you choose to book martika p gartman photography in Arlington Heights, you will not be let down.
Audrey Spear Photography
Every photographer hired through Audrey Spear Photography will ensure you get expressive images that you will love for years to come, whether your needs involve Portrait, bridal portraits, or other needs.
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The enterprising team of Churchill and Klehr Photography offers ace wedding portrait photographers capable to deliver unforgettable images of your special day. Details on Portrait are available as well.
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RJ Photo Galleries Wedding Photography offers clever event photography services, providing exceptional Arlington Heights Maternity sessions with Additional Photographers and more so that you are always confident that your pictures will be done right.
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Finding attentive engagement photo services has never been easier thanks to Merit Photo Video Productions Inc where you will find top notch options available for your Arlington Heights special occasion.
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Essence Photo and Video
Bridal and wedding photographers should be time tested and positive, and Essence Photo and Video will deliver images that are exactly that. For private occasions, Event sessions and more in the Arlington Heights area, they are the right choice.
Contact KandS Photography when you want to hire the most recommended photographer for weddings in the Arlington Heights area and beyond for your upcoming occasion or event. The professionals here will provide top notch work for you.
DJ Akib Entertainment
rob krueger photography
Shannon Zastoupil Photography
A ingenious wedding and engagement photography service like Shannon Zastoupil Photography will know how to capture your personality when shooting your Maternity project or private occasion. Offers packages with or without DVD / CD too.
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Non Stop Entertainment
Whether at a studio or on location, we a Non Stop Entertainment believe in using creativity to take amazing pictures around Arlington Heights. Contact us to find out about our great service and schedule your appointment.
Hire The Best
In or around: Arlington Heights, IL
For my: Anniversary
Taking place on: December 30
Mike Carter Photojournalist
When you wish to find effective outdoor wedding photographers, then consider our studio where we can handle any type of event. Visit us in Arlington Heights now and one of our efficient staff members will guide you through the process.