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Worst place I have ever tried to do any type of business by far! We ordered a bounce house for the 4th and even though their website says they will call ahead confirm we never got a phone call. Our bounce house was supposed to be delivered at 11 and after several calls to the company we got ahold of the female owner at 1030. She informed us she was out on an errand and would call back in 15. After over an hour we still had no call or answer. We called multiple times and she finally answered and when asked for answers she starting in about owning two small business and how her people weren't reliable and hadn't shown up for delivering the houses. And something about her having to go out of her way to drive across town with her kids and how it was messing up her day. Because I myself own a small business, it infuriated me even more! There is no excuse for bad communication and for not delivering what you promised your customers. And when I asked what was being done she said she'd have the bounce house to us by 330. 330...when our original drop off time was 11. She was rude, and unprofessional. And we ended up having to drive to Roanoke to pick up the bounce house. When we got it back home and set up it was around 2 o'clock. The bounce house didn't inflate all the way, was dirty and stinky and covered in holes and duck tape. So we called and they said we could come pick up another. An hour later my husband was back with another Bounce house. It had a broken zipper that we had to gorilla tape shut to even get the house to blow up. This one too was dirty and full of Holes so it never fully inflated. And would sink in places if a few kids were on that side. To top that when we were setting the bounce house up my son that is 6 was helping plug the extension cord in and got shocked because the cord attached to the blower had exposed and worn wires. All of this and they still charge us the full price for the bounce house. All they did was wave the $15 delivery fee since we picked up the bounce house and gave us a cotton candy machine. I have to say we get a bounce house at least once a year and I will never ever rent from Keller party rentals again! We will make sure we order sooner so afford a bounce isn't sold out! And all 30 people at our party witnessed this mess caused by Keller party rentals and I guarantee you none of them will ever use this business for anything!!!
Best family owned company in DFW 10...
Unfortuantly there is a competitor company who is going around placing this on several other companies, I can guarantee 100% satisfaction with my company and my customers, this is all FALSE information, we clean every one of our units before they go out, if there ever is a problem, I give a free re-do, and my customers know that. I promise you this previous bad information is FALSE!
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Our innovative staff at Island Premiere Music Events strives to make sure you have the best party possible, and with the most uncommon Linens and more available locally you know there will be no surprises.