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Cussed me out and threatened me
We booked an event 6 weeks beforehand, and all we got was an automated response minutes after sending in our inquiry. I needed an invoice for our records, all they did was take my deposit and sent me nothing else. I continually called, emailed, and even spoke with Brian (owner?). He promised that he'd send an invoice, but none ever came. I reached out no less than 10 times over 6 weeks (phone, email, voicemail, etc) without anything more than a brief promise that confirmation of our event would come. One week before our event, I began to shop for other vendors because I was concerned that the company wasn't legit. I found another vendor that was responsive, prompt, courteous, and provided the information I needed to make our event a success and to provide them payment. I got no such thing from Magic Bounce. I sent an email to Brian explaining that we'd chosen another vendor for our event. Within 10 minutes I got a call from him (it's funny how quickly he was able to respond when he realized he was losing business). He had every explanation in the book for why he hadn't gotten me what I needed, including the fact that he was busy and he didn't get my voicemails because he his VM box was too full and he just stopped checking them. WHAT?!?!?! I told him that I was sorry that he was busy, but the lack of customer service and poor communication between his company and myself lent me to believe that the business wasn't legit, and I couldn't take the risk with my huge event that coming weekend. I had to look for alternative options. He then proceeded to get completely irate with me, cuss me out, and threaten to sue me. He told me that I was incompetent if his automated email from a computer wouldn't suffice for an invoice (our company needs more information than what was provided), that I was an $%#@%$#@ for treating him like this, and that if he'd known I was going to be a #^%@, he'd have collected the entire fee up front. He'd dedicated staff and the inflatables to our event, and now he was out the money, and what was I going to do about it? I told him that I felt bad that he was out the money, but as the consumer I had the right to choose a company with customer service and people skills, and if he was going to continue to name call and use inappropriate language, I'd end the call. He did, and I hung up. I wish that I was the only person who had problems with this vendor. Unfortunately, several of my friends have had similar experiences (I found out after this experience). They all have indicated that whenever there is a problem, they refuse to recognize issues and blame the customer rather than accept responsibility. The comments in this forum seem to substantiate this claim. Please, please, please, find another company to work with!
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