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We booked a stretch limo for prom. Unfortunately we booked Sir Randolph! The driver called because he was "running late" but told me they had upgraded us to the Rolls Royce. Sounded great but the car was actually some really old 80's model stretch with a fake Rolls hood ornament. The interior was extremely worn with cracked red leather seats, worn out carpet, no tv, no interior lighting. The exterior paint was dull and worn not the polished vehicle I expected at all. The vehicle smelled of smoke and was dirty. I could hear it coming up the road as is clunked and sputtered it's way to the house. It stalled a couple of times while the driver was trying to leave. The driver showed up 20 minutes late. He extinguished his cigarette on my driveway pavers and proceeded to lecture the kids on his expectations. I had a VERY uncomfortable feeling about letting them go with him as he was also a little creepy. He did get them home in one piece and thirty minutes early. They charge you extra if you go over time but do not discount for the driver races back to finish early. They also charge extra if you want the driver in uniform and you would like the red carpet (I can't even imagine what that looks like). The kids were choking in the car when they were coming back as apparently the driver had been relaxing in the back and smoking while waiting for them. VERY disappointed as this was such a special night that was spoiled by these people and their out-of-date limo. Would not recommend this company to anyone. The pictures of the cars they have online look acceptable but I should have asked to see the vehicle before they took my money.
DO NOT book with this company!!!!!!...
They have the most horrible customer service ever. They will return a call personally to u or an email as long as they are trying to collect deposit. They cancelled on me the night before a daddy daughter dance and refused to return any call, email or anything or deal with me personally. I am still waiting to receive a $100 deposit back for their H2 stretch hummer, in which I've reported them. They are crooks. It was booked a month in advance and I deserved some kind of communication from a person. Then he wanted CC information sent to him in text, in which I know better to do that. Go elsewhere!!! This was the worst limo service ever. And they just about ruined a very special night for 13 little girls! And I still had to pay the deposit to the new one out of pocket again, since they wouldn't refund mine!!!!!!
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Hire The Best
In or around: Orlando, FL
For my: Birthday (Children)
Taking place on: October 02