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DO NOT HIRE! Beware almost 1.5 hours late no apologies no consideration fabricated lies. I hired JT limo for my daughter's sweet sixteen on October 8, 2017 for 3 hours with agreed 2 pick ups and 2 drop offs. The limo arrived almost 1.5 hours late for both pick ups making 21 people, late including my daughter and the rest of the party, all missing pictures, almost missing being able to walk out with the family and the court and not allowing me, the host to be at the venue for final preparations as I had to wait for the limo. After I tried to communicate with Kim from JT limo as time went by without the limo showing up, she was barely communicative and when she did reply via text only, she asked for the location of the drop off and time of the party although all this was already agreed to prior; she advised that the driver was stuck in traffic and "If the car is late a little bit I will work it out with you with the price , my driver is telling me it’s moving extremely slow and he left very early . I don’t want you to stress he is on the way. What time does party start". When Karl the driver did show up almost 1.5 hours late for the 1st pick up, he advised that the original driver never showed, that he, Karl, was a replacement driver, he did not receive any details as to where to drop off was. Karl also had no clue that he had another group to pick up to bring to the venue so he waited around at the venue needlessly making the 2nd group even more late. Having said that Karl the driver was a very nice man who tried to do his best while his company did not give him instructions, addresses other than the initial pick up that he was instructed to go to last minute. Basically, JT limo and Kim ruined my daughter's party and they made 21 people arrive over 1.5 hours late, forced me recruit others last minute to run over to the venue to take care of things I should have been there for but could not because I had to wait at home for the late limo, we all missed pictures, and the stress caused needlessly due to their negligence, bad planning and ultimate lies, which are unacceptable. To add insult to injury, when I asked Kim not to charge my account fully for the service I finally did receive an email from her as follows:"Good morning, I think it’s best for you to speak to owner since the way you spoke about me and cursed me out was not necessary. I was trying to help you , I was not the one driving, I gave you a extremely reasonable price to work with you from beginning, but when a customer feels the need to abuse me , I will have the owner call you when he gets in. As the contract states we are not help responsible for things beyond our control. You still used the service. I’m not sure what amount was charged, he can answer that for you .Kim JT LIMOUSINE" The above is a complete lie.There was not one raised voice on my part , esp. since i never had a chance even to speak with Kim as she never picked up the phone or returned my phone calls during the prolonged wait, there was not one abusive or mean spirited email or text sent from me or anyone in my party; this is a fabrication which seems to be a modus operandi this company uses to deliver terrible service and under the guise of "traffic issues that are beyond their control" that is baked into the contract and alleging that a client spoke badly to "Kim", they try to cover themselves to hen go ahead and charge accounts without express authorization which in this case they did. I called the company asked to speak to the owner, however no one replies ; it goes to voicemail. I left a message asking for the owner to return my call; no reply but they were quick to charge my account the additional $325, which I did not authorize, in addition to the $50 deposit.
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