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A Troubled Inn

Our association with the Cameron Estate Inn started on a questionable note and ended in a major financial loss for us. Vacationing on the east coast, the Cameron Estate Inn was one of our last stops before the journey back to the west coast. Upon our 5 week in advance booking of the two night stay with $100 dinner voucher “special package”, their online reservation system charged us for the full price of the package stating it was the 50% deposit. I immediately contacted the Inn and was informed by a John Jarboe - “You selected the discounted two nights with dinner package and the automated test gerenation cannot understand this. Your entire stay has been charged (require on this package) so there is no amount due at checkout.” This was the first information presented about payment in full upon booking for the package. I’m not sure how long this glitch in the reservation system has existed nor how long it will exist, but the online written policy and my initial receipt stated 50% down would be charged; now a modification of their policy just occurred. This started to appear as a bait and switch type scheme, but cautiously decided to move forward with the stay to avoid any negative undertones to the visit. We never made it; Hurricane Sandy changed our travel plans. After being informed by the airlines about the impending Philadelphia Airport shutdown, a decision was made to cut our vacation short and get out while we still could. I called the Cameron Estate Inn to cancel our reservations, along with two other hotels we had booked stays with. The other hotels refunded our non-refundable payment and the airlines did not charge us for the flight itinerary changes, all stating this was an exceptional situation. We were scheduled to stay at the Inn the day Hurricane Sandy made landfall in New Jersey and Pennsylvania. Once back home I contacted the Inn and corresponded with a Randy Wagner. Due to the cross country distance and to try to recover some of our losses, I asked if we could resale the stay to someone else or receive a gift certificate for the amount of the stay, with the intent to sale or auction off. Wagner stated the only conciliation allowed under this situation was to reschedule, stating their cancelation policy did not allow for any other option. Not knowing the ownership of the Inn I asked if I could appeal my situation to the owner due to this being an exceptional case. Wagner informed me that the Inn was corporate owned and there was no one to appeal this case too, and had extended all the courtesy he was permitted. To date both Randy Wagner and John Jarboe have not responded to any further e-mails directed to them. I started researching the ownership of Cameron Estate Inn trying to locate the corporation that owned it. The only information I was able to locate stated the Cameron Estate Inn is owned by John Jarboe and Randy Wagner. In my opinion it is now clear the intent of this facility. Making excuses and modifying their written policy during the initial booking and then claiming an unwavering policy upon cancellation, the Inn benefitted from each of the actions, not the customer. Furthermore, by not allowing us to resale our stay, it appears they want to keep everything they truly did not earn. These are the facts of my dealings with the Cameron Estate Inn. I will let you decide on its ownership, integrity, creditability and if you wish to ever deal with them. There are other B&B type Inns around the Lancaster area, I would suggest trying one of them instead.


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