Smoky Mountain Cakes or Smoky Mountain Bakery...whichever name they choose they have VERY POOR customer service! Last week I sent an e-mail on Monday, 11/5 to the e-mail address listed on their website to request a specialty cake in the shape of a guitar or moonshine jar. 2 days later I had not received a response either by e-mail or phone. I call them and they knew who I was when I asked about those 2 theme cakes, therefore they had read my e-mail but neglected to respond. They then tell me they are too busy to make either of those specialty cakes. I would have to order a generic general birthday cake. I call around to check out other places in Gatlinburg area in the meantime and did not have any luck. I call them again Wednesday afternoon to see if there was something we could work out. I leave a voice mail with no return call again. They didn t call until the next afternoon (Thursday) when I had already worked something out with a local bakery here in Nashville, Homestyle Bakery, and they were incredibly helpful, accommodating and did an excellent job on my Moonshine cake. Do not do business with Smoky Mountain Bakery or Cakes. Their customer service is lacking to say the least.