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if i could rate 0 stars, i would! clarencedale does not care about customer service AT ALL. the week of my wedding, i confirmed all details for my cake - drop off time included. wedding day arrives and we show up to our venue, AFTER the time the cake should have arrived and we are met by a frantic reception manager who informs us that the CAKES (not one of the cakes we ordered) have arrived and no one has called. reception manager kept calling clarecedale with no answers. we had no cake on our cake table or cake for our guests.. finally, almost an hour into our reception, the cakes arrive with excuse after excuse. the flowers we special ordered and paid extra money for were not able to be used, as the representative from clarencdale rushed off. our cake was therefore plain and looked terrible. we heard nothing from clarencedale to make this situation right. then, they had the nerve to make a huge post about it on their site, indicating their main baker was ill - well that is not my fault but bad management, planning and business on their part. however, all throughout the week before, they were posting pictures of new cupcake creations.. when i returned from my honeymoon, i contacted clarencedale to have this situation righted, and was told they would be compensating me. she said she didn't want to lose my business.. i never heard from them again. i tried calling and could not get in contact with the manager/owner. i left messages and she never called back. what kind of business are they running there? they obviously do not value their customers. do not use clarecedale for your wedding cakes or other orders!
Will never go back!
Ordered a birthday cake for my daughter. The decorator, and I believe owner, added gum paste daisies to a pink and black zebra cake! I was told my cake design was "plain" and she took " artistic license" to change my cake design! We wanted plain!!!!! Was treated rude and STILL had to pay balance...never even apologized or tried to make it right! I was actually made to feel as if I did something wrong by questioning the changes made to my cake! Will never return...and neither will my family and friends!
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