"Major Mistakes in Program, won't return messages after event"
September 22, 2011
We hired Pro Disc for our wedding based on a recommendation from a co-worker. We loved Bill's (the owner) energy, and we stopped looking at other companies. Bill was accommodating to our hectic schedules, and met us during times which he normally doesn't. Bill even met with us at our venue to discuss our up-lighting options to give the perfect feel. Where the issues come in are that we needed to meet with Bill two months before the wedding to make all of our final decisions in terms of what we were doing, songs, etc. At two months, it's just too early for that, not to mention that half of what we provided to him prior to this meeting, he overlooked so we had to wait for him to slowly type it into his sheet. We had a few minor song changes, which he confirmed that he received (had to follow up multiple times to make sure). When the big day finally arrived, one of Bill's employees was our DJ (which was fine), but the planning sheet Bill provided to him was all wrong. The DJ brought up the bride's father for a toast, which we specifically did not want, so you can imagine the surprise and embarrassment of the father when he was asked to address over 200 people with nothing prepared. The DJ luckily noticed the shocked look on our faces, and confirmed whether or not the father of the groom also was supposed to make a toast (he wasn't). After these two mix-ups, I confirmed with the DJ what he had planned for the rest of the night, and as it turns out, Bill also provided him with the wrong first dance song! This song had been changed for weeks, and had once again been confirmed. Can you imagine how the night would have been ruined if the wrong song was played?! We paid for an upgraded dance floor lighting package, but it was barely on all night. The DJ we had did not do a good job keeping people on the dance floor at all. The floor would be packed for one song, and he would clear it with the next, and then keep going in that genre. I called Bill directly from the reception but only could contact his wife on their office line. We played phone tag the following day, and I finally sent an email with everything that went wrong, and from then on, he will not return any phone calls or emails (has been over two weeks now). Overall, Pro Disc is extremely unorganized and unprofessional, and I would not recommend them to anybody.
This is the subjective opinion of an independent reviewer and not of Decidio, Inc.