"Once Upon A Pony"
Jani
Walnut Creek
January 8, 2011
21 11 Janai F. Walnut Creek, CA 10/15/2009 The woman who works here, Donna is the most incompetent, unprofessional, and downright rude person I've ever come across when talking to a "party planner" -as their tag line states. The first time I called she was pleasant and helpful, it was on the 3 other occasions (I left a voice mail- she called me back) that led me to believe that she may not be the best to work with. She failed to recognize me after calling and leaving my information on four different occasions, and insisted on speaking to me like an idiot, or a child (I'd elaborate but this is already going to a long review). When we first spoke, she said there was a possibility she could waive the traveling fee of $75 because she'd be in the area, which was nice even though I was fine with paying it either way. Around the third time of speaking with her she said the charge would be a nonnegotiable $200 and that she won't be in the area at all. I don't know if she's forgetful or just disorganized. She told me she'd write down my information as a side note and sounded like I was crazy for saying "we've spoken before on several occasions." I wish good luck to anyone who wants to hire this organization for their party, seems like if you're not planning on paying thousands of dollars on her your business isn't wanted. I was so appalled at the way this woman did business that THIS is why I got a yelp account.
This is the subjective opinion of an independent reviewer and not of Decidio, Inc.