• User rating:

"I couldn't be happier with Jay's Sedan Service."
Susan W
Durham NC
November 22, 2011

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Jay was AWESOME. I went on a limb, and went by all the Yelp reviews, and my boss was thrilled. He not only called when he picked her up and dropped her off at her meeting after her flight, but also called me again to let me know he dropped her off without a problem at the airport. She said he was "on-time, really nice, AND a great driver!" Thank you Jay! YOU ROCK! I highly recommend Jay's Sedan Service. Prices are very reasonable too. Thank you for making me look good to my boss!

This is the subjective opinion of an independent reviewer and not of Decidio, Inc.

• User rating:

"Customer Service Isn't Dead!"
Jimmy
Tulsa,OK
November 21, 2011

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Yesterday, I caught a 6am flight to Virginia. I packed breakfast the night before so that I could eat it before I boarded. Unfortuantely, I forgot to pack a spoon, so I walked over to a small food store and asked for one. The first person I asked simply said, “Yeah, we have them,” before going back to looking at her shoes. The second person I asked just groaned and asked, “Well, are you buying anything?” I was honest and said, “No”, and he begrudgingly gave one to me. I would have rather paid for it and received decent service than be given a plastic spoon by two people that clearly were not in the mood to be helpful. Those recent experiences really made me question the presence of customer service in today’s world. To me, it seems to have disappeared quite a bit. Which is ironic because I’m in Virginia for a conference that focuses on how to better serve customers through a variety of means (food and beverage options, meeting room facilities, technology, etc.). Even so, up until yesterday, I was seriously questioning whether I could find good service anymore. Luckily, my thoughts were turned around and life proved me wrong by sending a driver named Jay my way. Yesterday was very busy/stressful for me. I woke up at 4am, my flight was at 6am, I had an important meeting from 9 to 10:30am in downtown D.C. and then needed to get to the conference center I’m staying at by 12pm in order to make rehearsal for a presentation I have to give tonight. To make my life easier, I hired a sedan service to get me where I needed to be. Specifically Jay’s Sedan Service. I owe my sanity to Jay, as he provided the best customer service I’ve received in a very long time… Right before my plane took off, I realized that I had left necessary papers at home for my 9am meeting. Luckily, I had Jay’s e-mail and sent him a frantic message from my phone along with the attached documents and asked him to print them for me. When he met me at the baggage claim, he told me he had been unsuccessful in printing them but had another idea. He then went to the United Service Oragnizations (USO) office and begged them to let me print the documents. He may have fibbed and said that I was bawling my eyes out over not having this paperwork and that he couldn’t handle driving me into D.C. while I was a hot mess. I apologize to all service men and women for taking advantage of the “cry baby tactic,” but it worked and I was able to print my documents.

This is the subjective opinion of an independent reviewer and not of Decidio, Inc.