"Terrible customer service"
January 20, 2015
For the most part the bartender did what he was supposed to in that drinks were served. The problem I had was in his poor attitude. The bartender was seriously rude and condescending to my groomsman, disrespectful to my sister when simply asked if he had a certain kind of soda and was overheard by guests bad mouthing the beer we provided, saying it was "cheap". My wife and I put so much hard work and spent so much of our money doing everything we could to provide an amazing experience for my guests and was really bothered to be so criticized by someone who's supposed to be there to make it a better experience for everyone. By the end of the night I did my best to put it behind me and let it go as best I could. Several days later I replied to a request by Hey Bartender to do an anonymous survey and my worst criticism was simply that the bartender needs to work on his customer service and watch how he talks to people. Two weeks later I received the most unprofessional, back handed "apology" email I've ever read from Chad, the owner of Hey Bartender, lashing out about how if it had been him at my wedding he would have thrown my groomsman off the property and that we should be grateful to the bartender. Never once did Chad address the issue of the disrespect and poor customer service which was the single issue that we had. I'm amazed that he's in the customer service industry! So, if you don't mind being patronized and will stand in line and not ask to be shown any respect whatsoever, than by all means, hire Chad Zaneis and Hey Bartender. Good luck...
This is the subjective opinion of an independent reviewer and not of Decidio, Inc.