July 17, 2014
Deanna seemed nice from the beginning. We were told to expect our video in 8 weeks. After about 10 weeks, we tried to contact her. For 2 weeks we emailed and called until we finally got a response saying Deanna had an emergency and someone else would be handling us. Happy with that answer, we waited. Several weeks went by with no word, so again we tried to make contact via email and phone. After trying several times, Deanna was back in contact with us saying it would be a couple more weeks. So, we waited a few weeks, no word. We played this game for months! We told her we didn't mind waiting, we just wanted to be kept in the loop. Instead, she'd ignore us and then lie. She then told us she sent the video out (9 months after the wedding.) After 2 weeks of checking the mail, we contacted her again. She then "resent" the video to our address. The video quality is pathetic! The camera is shaky and, at one point, she drops the camera! The edit was poorly done and the sound is horrible. This has been the absolute worst experience. My husband and I were very excited to see our video, despite the wait, as long as we had updates. She showed absolutely no professionalism and no skill in videography. Please, for your own sanity, find a different person to capture your special moments.
This is the subjective opinion of an independent reviewer and not of Decidio, Inc.