"Awful service -- do not book"
New York, NY
September 6, 2013
We were incredibly disappointed with Connecticut Catering / Salt Water Grille. There were unbelievable rookie mistakes and our requests weren't followed. I would not book this company–they have only caused frustration/worry throughout the wedding process. Our wedding wasn’t complicated – 58 people with one well drink option at cocktail hour, a seated meal, and bottled beer/wine. To start with, cocktail hour wasn’t ready after the ceremony and there wasn't a server in sight. Everyone was pretty shocked to find it unattended and basically bare. When drinks finally arrived, they weren’t made properly (we still don’t understand how that happened). The only drink was a simple well drink (1/3 Pimms + 2/3 Sprite). We didn't understand why they weren’t just mixed at the table. At some points there were no staffers or drinks available at all. Then at dinner the servers served starters before drinks. Even we sat there, with food, without a drink. We actually had to ask one of the servers to serve alcohol to everyone. Then no one was serving wine during the meal. We had to keep asking or getting up to go to the bar. Every time we went to the bar, there was no one there. After dinner, it was unattended and there weren't even glasses to serve yourself! At one point someone had to open a bottle of sparkling wine on their own, spilling the entire bottle in the metal tub. What a waste. That's why we had servers. I found out later that this happened several times. My father actually said to me, "who is responsible for serving alcohol?" A guest later told us that it took so long to get the main course out that the groom's parents hadn't even been served their main and other tables had finished theirs. Personally I found it awkward to eat when other people were waiting for so long, without even being served drinks. The late dessert was also unacceptable. It took so long that our guests were confused and got up, thinking the meal was over. The bride (me) actually had to go to the kitchen to ask what was going on twice. Dinner started at 7 and we didn't have dessert at 9pm! The catering blamed this on two late guests but when I went in the kitchen the desserts were not even plated yet. We had to ask the DJ to tell people to wait for the dessert and when they did come out, it wasn't nearly as good as at the tasting. The next day we actually had to stack the tables properly and rearrange the glasses in the crates properly. All in all, there were far too many mistakes. My dad's date even asked if the company was a start-up. Another friend said “great wedding, terrible catering company”.. This was very embarrassing to us and should be to them too. We didn’t pay start-up prices, so why did we get start-up service? This also affected other vendors and the amount of value we got from them. For example, the DJ couldn't play our full playlist, the photographer couldn't get the dancing shots and photos with guests that with we wanted, and they ate into limited (and expensive) photo booth time. To be honest, compared to other caterers we spoke to, they were quite inflexible and unwilling to budge from the beginning. I feel like I didn't get my money's worth. They didn't deliver the quality and professionalism promised. We never received a reply to our post-wedding (and follow up) email detailing all of the mistakes. I would NOT book Connecticut Caterers / Saltwater Grille. They were just plain… bad. You’re spending a lot and don’t want any regrets!
This is the subjective opinion of an independent reviewer and not of Decidio, Inc.