• User rating:

"Gorgeous and delicious"
Elaine
Youngstown, Ohio
January 31, 2013

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Clarencedale did my wedding cake, my sister's wedding cake, my baby shower cake, my son's baptism cake, and his first birthday cake. My cousin also had his wedding cake here, and we are in for cupcakes frequently. My point is that our family has used this business for all of our occasions since they've opened. We love the flavors/icings and the artistic quality their cakes have. We always have been pleased with how these cakes look, but we are forever blown away by the taste. I can't believe any naysayer knowing how friendly and accomodating the service is, and how satisfied we've been every single time. I have to stick up for Clarencedale...I want them around for a long time; I don't want to get my cakes or cupcakes anywhere else!.

This is the subjective opinion of an independent reviewer and not of Decidio, Inc.

• User rating:

"Wedding cake buyers beware "
Robert Byrnes
North Canton, Ohio
January 26, 2013

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I was introduced to Clarencedale cupcakes a couple of years ago, and I absolutely love them. But that’s where it ends. We ordered our wedding cake from there, white batter with raspberry filling, and white butter cream icing with fancy piping. We picked up the cake the day of the wedding and it was nothing like what was described. We spoke to a man who said he was a part owner and we expressed our unhappiness. The cake was a yellowish tint with gaudy fat piping. It looked like a child did it. He said there was nothing he could do since I needed the cake. My wife was so upset, we said we would never be back, to which he responded “Sorry to hear that “. It doesn’t end there, when we cut into the cake it was YELLOW batter, and the taste was like it came right out of a box. We were very embarrassed to have this cake at our wedding since it was a formal event.The only reason I have decided to write this review is because I have been hearing radio commercials for the bakery and feel a responsibility to all of those couples thinking about ordering there wedding cake from them. Think twice before doing so. Ours was Horrible I hope the owner investigates this, not a spec of untruth in here

Vendor response: We are very sorry Mr. Byrnes was unhappy at our family-owned establishment. I do have a few responses to his review nonetheless. First of all, The yellowish tint results from our use of pure vanilla and real locally produced butter. He did sample the white flavor he ordered in cupcake form, and I assure everyone that the white batter is the same for both cakes and cupcakes, and neither our buttercream nor our white cake ever has been nor ever will be "snow white". A snow white frosting means it was made with shortening, not butter. The piping and cake matched the design he requested. In fact, it was only a single layer 12" cake costing about 70 dollars, not a fancy tiered cake you would expect at a formal event. Nonetheless, I personally did the piping on the cake and felt it was of highest standard. Our security cameras caught the conversation the day Mr. Byrnes picked up his cake nearly a year ago. He was offered the possibility to return the cake for a full refund, politely offered to change the decorations, we offered to exchange it for cupcakes, to which he declined all of those options. We did apologize since he did not like the cake, and we were professional in our behavior and demeanor. We have done over 3,000 wedding cakes and have many many repeat customers from those weddings. We understand that we may not please everyone, but we try to anyway. Mr. Byrnes was in a very very. small minority, and its unfortunate , but a reality of retail. We like to focus on our 5,000 fans on facebook who would be happy to share their positive experiences with us, our giant repeat client list, and our amazing cakes, cupcakes, pastries and designs. Our successful, award-winning business continues to thrive and grow, and we urge all new potential customers to visit our website, facebook page, and shop!

This is the subjective opinion of an independent reviewer and not of Decidio, Inc.

• User rating:

"Ahhhhh...MAZING Cake"
Neena
New Castle, Pennsylvania
January 20, 2012

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My husband and I were so incredibly thrilled with out wedding cake from Clarencedale Cake. Unique, delicious, beautiful, perfect! Loved our dealings with them from our cake-tasting appointment all the way to the anniversary tier we ate 1 year later.....and it was still so good!! They did not dissappoint!! Friendly staff......yummy cake and cupcakes.......Gorgeous artwork. I reccommend them to everyone!

This is the subjective opinion of an independent reviewer and not of Decidio, Inc.

• User rating:

"If you want beautiful, modern and affordable, this is the bakery for you!"
Leslie
Columbus, Ohio
January 16, 2012

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I'm shocked by the negative reviews on here. We have been using this bakery for over 5 years!!! The quality has always been far and above any other baker I have ever encountered. Ellen and her staff have made bridal shower cakes, wedding cakes, baby shower cakes and birthday cakes for myself AND my sister (including my nephews 1st birthday which occurred yesterday and the cake was so good there wasn't anything left). We are repeat customers because her cakes are delicious and BEYOND beautiful. In fact, I trusted in her abilities so much that I gave her complete creative control over my wedding cake. The only thing I asked is that it be all white. What she delivered was a 6 tiered, over 5 foot tall magnificent creation with embossing on the frosting, sugar flowers, scalloping and a handmade sugar vase on top. I wish I could post a picture on here (If you go to their webiste, it's on the main page and the first cake in the wedding album. Yay us!) My bridal shower cake she HAND PAINTED a toile design on the fondant where each picture represented something sweet and thoughtful about a blessed life and marriage. All of our experiences with Ellen, the owner, have been wonderful. I've only ever known her to be sweet natured and kind and a person who bends over backwards to make sure her customers are happy. I'm inclined to believe that the negative posts are written by someone who can never be pleased. Do not let the review keep you from buying any baked good from Clarencedale. It was heartbreaking to read something so mean spirited about this wonderful SMALL business. Even if you don't need a cake, it's worth it to drop in for a cupcake. I dare you to eat just one! Especially the Mexican Fried Ice Cream!! I wish I lived closer so I could frequent it more often.

This is the subjective opinion of an independent reviewer and not of Decidio, Inc.

• User rating:

"Sooooo delicious!!!!"
Julie Stone
Darien, IL
June 4, 2011

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I'm a baker in Chicago, so when I travel, I make it a point to visit local bakeries. I recently tried 6 of Clarencedale's cupcake flavors. They were all absolutely delicious!!! The frosting was so smooth and fluffy, it melted in my mouth. I also bought a Creme Wafer. It was, hands down, the most delicious cookie I've ever eaten and, believe me, I've eaten a lot!! Also, the display cakes in the store were gorgeous. I highly recommend Clarencedale!

This is the subjective opinion of an independent reviewer and not of Decidio, Inc.