• User rating:

"They forgot to mail our marriage license paperwork!"
Jennifer Payne
Greensboro, NC
October 20, 2010

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My husband and I recently were married at Castle Ladyhawke. Our wedding was during the day at 3:00pm. When we arrived, there was a huge tent setup in front of the castle for another wedding later. That pretty much took away from our pictures out front. We could not have any taken unless it was at the front door. No one told us it would be setup. The owner was not present. Instead, she had another person there to assist us. Part of the package included the filing of the marriage license. It's been two weeks now and they still have not sent it into the Register of Deeds office. In North Carolina, the law states that you have 10 days from the day of the ceremony to return the paperwork. If it is not received, then your marriage is automatically annulled; VOID! I was told by the castle that the assistant forgot to mail it. I asked the owner to find out the status and let me know because for one, we want it filed and legal and two, I need it for HR and benefit purposes. As of today, I have yet to receive a response. This is unacceptable. Although, beautiful and in a beautiful setting the service we've received has been below awful. They have breached the contract we agreed to. Now, I have to wait until Friday (today being Wednesday) to contact the Register of Deed's office again to find out if they have yet received the paperwork. If they have not received it, we will have to perform the ceremony all over again because the 10 days will have turned into 15 days. I am VERY devastated and disappointed to have to go through this. And if not rectified, other actions will have to be made. Spare yourself, your daughter, your son, etc. the headache and do not use this vendor.

This is the subjective opinion of an independent reviewer and not of Decidio, Inc.