Candi S Photography

Address	P.O. Box 1825 Austin, TX 78767
Phone	(877) 428-8734

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Our main goal is to capture all of the spirit and emotion of your wedding day. And the DVD, when finished, will not only tell your story, but will also touch your hearts...

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User rating: 1 of 5 stars

"HATE THE SERVICE"
TEXAS
March 24, 2009

THE SERVICE PROVIDED WAS HORRIBLE. I STILL HAVEN'T RECEIVED MY DAUGHTER'S QUINCE PORTRATS THAT WERE PROMISED. IT HAS BEEN ALMOST 1 MONTH AND NOTHING YET. DO NOT GET RETURNED CALLS FOR DAYS AND THE PHOTOGRAPHER GIVES EXCUSES ABOUT OTHER SHOOTS BEING DONE. WOULD NOT RECOMMEND AT ALL!!!!! AND THE DAY OF THE SHOOT THEY WERE 4 HOURS LATE!!!

Vendor response: Is this my customer? If this is who I think it is; I told them I would send their pictures out on a Friday or Monday at the latest. They went out that Tuesday. It was inferior printing that caused the two day delay, not a month! The turnaround time from the shoot date until the photos were mailed was two weeks. I did take two weeks instead of the usual one because I was shooting at the South by Southwest festival. I made this known to the customer before the set shoot date. By the date of this notice she had all of her prints already and she received the whole package at more than a 50% savings! I traveled from Austin to Houston for a shoot and I was two hours late, but I called to change the time and gave them two extra hours of shooting and additional locations and extra prints. She just called to confirm for me to do her daughter's party on the 20th. She was mad at receiving her photographs three days late and threatened to go to the Better Business Bureau. I do not understand what her issues are, just seeing this makes me question doing any more work for them!

This is the subjective opinion of an independent reviewer and not of Decidio, Inc.

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Candi S Photography
P.O. Box 1825
Austin, TX
78767

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