Video Concepts Unlimited

Address	1000 Bromley Road Churchville, NY 14428
Phone	(585) 293-2222

Producing wedding videos/dvd's has been our passion for 18 years. We pride ourselves on our affordability, creativity, experience, unobtrusiveness, and customer service. Please don't hesitate to email or call (and speak with Deni).... she knows how important this day is to YOU!

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User rating: 1 of 5 stars

"Poor Customer Service"
Rochester, NY
March 17, 2009

My client booked her videography with this company in November 2008 with only a $75.00 non-refundable deposit needed to secure the date for July 2009 wedding. In December 2008 Denise Dusinberre- President/CEO of Video Concepts Unlimted received a total of $200.00 - $75.00 deposit $125.00. As of January 23, 2009 at the Brides request to cancel the video services that were scheduled and any refund were to be sent to the Bride (the cancellation request was sent by mail). Denise contacted me on Jan. 26 stating she recv'd the letter of cancellation & asked if she did anything wrong? (at that time she did not) I explained the wedding was just cancelled. A month went by and the Bride advised me she didn't receive the $125.00 refund. February 24. a letter was sent & phone call msg to Denise requesting the matter be resolved and a status on the refund. No response status of refund. March 10 Bride stated she still had no refund. I sent an email on the 10th (per website company policy states emails are answered within 24 hrs) requesting for a status on the refund & or send the refund owed. Phone calls were made to both business numbers (msg left) no-one ever answers the phone requesting the same as the email sent. No response. On March 12 still no response. Sent an email & called business (left msg) advising how disappointing it is when there is no communication & how poorly the issue was handled. The matter has not been resolved nor was a status of refund given to client by email, mail or phone (why the delay or when client should expect refund) and the Bride will need to escalate the matter. As of March 17 still no response from the vendor.

This is the subjective opinion of an independent reviewer and not of Decidio, Inc.

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Video Concepts Unlimited
1000 Bromley Road
Churchville, NY
14428

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