Ultimate Party Bus Rentals
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Address
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12515 Drive In RD
Breese, IL
62230
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Phone
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(618) 977-0074
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Ultimate Party Bus Rentals. Your St Louis, Metro East & Southern Illinois party bus. Fun party buses for your wedding, birthday, bachelor/bachelorette party or corporate event. Perimeter seating. Dance floor. Air conditioning. Live DJ. DJ services available for all occasions.
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User rating: 
"You gotta try these guys"
greg st louis
April 12, 2009
This was the nicest people i ever dealt with. The bus pulled up and they helped us load and unload our stuff (coolers etc) We all had a blast!! Never had any company pamper us like they did. I have recomended them to all my friends.
This is the subjective opinion of an independent reviewer and not of Decidio, Inc.
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User rating:
"Response to Cancelled Bus Run"
Breese, IL
April 5, 2009
I am sorry that the customer who felt that UPBR did not fulfill what she considered the right approach on her rental bus. We do follow our policies to keep all bus runs going smoothly. When a person calls to cancel we do mark their names off the list and the next person in line gets the bus. We value customer service and we do go out of our way to make everyone satisfied. This particular run was never confirmed since it was cancelled. No contact was made by the party to UPBR until the day of the run. We are sorry that this customer feels irrate about this but we did follow our policy and if we were in the wrong we would have surely admitted it and would have gone out of our way to make them satisfied. When a cancellation takes place within the 2 weeks prior to a run, our policy is you loose your deposit since we did not book the bus. We go out of our way for all our customers and value their business. We answer phones into late eveningsand work around a customers schedule. I am sorry that she feels we did wrong but this is not the case. posted 04/05/09 by UPBR
This is the subjective opinion of an independent reviewer and not of Decidio, Inc.
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User rating:
"Customer Service Top Priority to Clients"
the "Lady" Breese, IL
April 5, 2009
I am sorry that the customer feels that UPBR did not fulfill what she considered the right approach on her rental bus when they cancelled and say the did not. We do follow our policies to keep all bus runs going smoothly. When a person calls to cancel I do mark their names off the list and the next person in line gets the bus. We value customer service and we do go out of our way to make everyone satisfied. This particular run was never confirmed since it was cancelled. No contact was made by the party to UPBR until the day of the run. We are sorry that this customer feels irrate about this but we did follow our policy and if we were in the wrong we would have surely admitted it and would have gone out of our way to make them satisfied. When a cancellation takes place within the 2 weeks prior to a run, our policy is you loose your deposit since we did not book the bus. We go out of our way for all our customers and value their business. We answer phones into late eveningsand work around a customers schedule. I am sorry that she feels we did wrong but this is not the case.
This is the subjective opinion of an independent reviewer and not of Decidio, Inc.
Write a review of Ultimate Party Bus Rentals
User rating: 
"Poor Customer Service!!!"
~M~ IL
January 26, 2009
Be aware of Ultimate Rentals as their customer service is non-existent. I rented a bus for my friend's Bachelorette party and it never showed up. I had called Ultimate 3 times before the party and talked to the same person each time. The last time I talked to the "lady" was to confirm the price for the bus. I had talked to her about how we didn't have as many people as we expected but that we would still keep them for our party since the first student bus was just as expensive. I had asked her if the gas surcharge was still valid even though gas prices have gone down. She informed me that it was valid since all the buses use diesel. I said okay then we will see you on the XXth. Meaning we will meet the bus at that time. The evening came and we went to meet the bus for our party and it wasn't there. We called the lady at Ultimate and asked her where our bus was she said someone had canceled the reservation a week prior. We told her that no one canceled the reservation and she insisted that someone must have because our party was crossed off her list..... I said, "Why were we standing there with full coolers of beverages ready to get on a bus if we canceled?" "I don't know but someone canceled", she said. There was really no reasoning with her. We went around and around. I was the only one that even knew what company we were using and my name was on the deposit check and I did not cancel the reservation. After half an hour or longer she said she would try and find us another bus but instead we decided to get a cab since we wasted so much of our evening arguing with her. She said she would not cash our deposit check. The following Monday they cashed my deposit check...LOL. Called "the lady" to ask her why in the world they would do that and she still insisted that someone canceled the reservation!! No ifs, ands, or buts! She said that they cash the deposit checks at the time the reservations are canceled but mysteriously mine was cashed after our party was supposed to have pick-up service. Hmmm. She said she would send me documentation that shows the reservation was canceled. A piece of paper with a line through our name??? Please, give me a break. She can show me everything under the sun but the fact remains I DID NOT CANCEL....lol. Geez. This all would have been easier to stomach had she just said, "Hey, maybe I made a mistake. We won't cash your deposit check and sorry for your inconvenience." Of course that didn't happen and it is still very frustrating when I think about our conversation and how stubborn she was. So the moral of the story is if you get service from them it may be good or it may be bad, I wouldn't know. I do know that if something goes wrong along the way you will have no recourse but to call your bank and have a reversal done on the deposit check. It may cost you $15 and take three weeks to get your money back, but it's well worth it for some piece of mind.
This is the subjective opinion of an independent reviewer and not of Decidio, Inc.
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