Baja Limousine

Address	11405 White Rock Road Rancho Cordova, CA 95742
Phone	(800) 990-2252

We feature ONLY the newest, showroom quality vehicles available on the market today. All of our limousines are in immaculate condition and are fully equipped with quality surround-sound stereo systems, CD and DVD capability, luxury leather interior and stocked with complimentary amenities. We keep our limos in such pristine condition by meticulously maintaining and detailing each vehicle on a daily basis. Our ever-growing fleet of luxury vehicles consists of many different sizes and styles to accommodate each client’s specific needs. No matter your event or occasion, Baja Limo has you covered!

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User rating: 1 of 5 stars

"Worst Limo Experience plus Worst Customer Service"
Sacramento
September 26, 2009

This company represents the worst in small business. I booked a car to/from Carmichael/SFO. The only thing I can say that is positive is they showed up on time. On a day when it was over 100 degrees, they sent a car for my entire family with no air conditioning. I cannot begin to describe the discomfort of riding to San Francisco in that sauna. I called their office to try and get a different car and/or lodge a complaint. I was told the manager was at lunch. She never called back. I phoned again from SFO and was told she was still at lunch. I tried to call from Europe and asked to speak with the owner of this company. He wasn't there either. I left a message. He never called back. I called again. I was told he'd call me within the hour. He didn't. They sent a different car to pick us up upon our return. This vehicle also had bad A/C. Some vents were fine; others blew out warm air. I again tried to reach the owner(s) of Baja to no avail. I finally complained about the charges to American Express, who issued a temporary credit. This was later reversed when a manager at Baja flat out lied to AmEx in saying that the cars were fine and that the A/C was working. My only recourse now is to try and prevent others from suffering thru this same situation. The broken A/C would have been bad enough, but just unfortunate. It is this company's complete and total disregard for their customers and any semblance of customer service that are truly amazing. Save yourself the trouble and book your next limo with any company except this one. Terrible!

This is the subjective opinion of an independent reviewer and not of Decidio, Inc.

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