California Sweet Rides
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Address
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Po Box 1561
El Dorado, CA
95623
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Phone
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(530) 622-9950
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At California Sweet Rides we strive to consistently provide quality transportation to our clients with on-time service in a clean new vehicle with a professional chauffeur.
All services will be provided in a professional manner and will be consistent whether the customer requires service once a week, once a month, or once a year.
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User rating: 
"Book another company, terrible customer service"
Tina Brandon Roseville, CA
September 22, 2009
We booked California Sweet Rides to drive my wedding party to and from my wedding. I had them arrive 30 min early in case of traffic delays, but they arrived at 4:30 as agreed even though we wanted to leave no later than 5:10. The driver had left the car running in the 100 degree heat, and had not once checked to see when we would be ready to leave. We ended up leaving 20 min late and imediately, the car over heated and smoke poured out of the engine. A loose wire had caused the cooling fan to stop working. Although this was a very unfortunate occurrence, these rare things do happen... and I want it very clear that this is not why I am upset with this company. I am upset with how the situation was handled by both driver and management. We told the driver to pull over, but she kept going. We asked if they had another car to send, but all she said was "I don’t know." She didn't call to check. A woman from another car got out in traffic at a red light and screamed at our driver to pull over, but she didn't. We then started yelling at her to pull over, but still she wouldn't listen. The driver then proceeded to get on the freeway right after we had specifically told her not to, and drove 20 mph in the slow lane before taking the next exit and finally pulling over. We called for our family to come get us, as the driver finally called for another limo. She said it would take an hour. We could have called our family to meet us sooner, but the driver insisted she would get us there. With this ordeal, we ended up being 1 hour late to the wedding, if we had waited for the other limo it would have been 2. Everyone we talked to said that we should get comped somehow. When asked, the manager, Rob, acted like it was not their fault we were so late. He only defended his driver instead of hearing out our story. We he needed to do something. He said... and I quote... "You already got the first half for free.. what else do you want from me?!" Since they didn’t do anything the 1st half; of course we wouldn’t pay for it. The biggest thing that bothered me was that we had to convince him that he had to do something. We explained to him that his company is a joke here at our wedding, and that they should either do the last 4 hours for free or a discounted trip on another day. Robs only answer was, "Why?" Not once did we get something like, I'm so sorry this happened... or ... unfortunately I have to cover costs, I wish there was something I could do. That would have helped. We finally got Rob to cut $20 per hour off the rate to keep him from charging my mom the full amount on her credit card. I talked to him after the fact to try and get a better apology. He insisted we weren't stuck on the side of the road for very long (because we got our family to get us) and that his level of customer service was perfectly fine. Stay away from this company.
This is the subjective opinion of an independent reviewer and not of Decidio, Inc.
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