Breens Florist

Address	1050 N Post Oak Rd Ste 280 Houston, TX 77055
Phone	(713) 668-2376

No party or event to small... Intimate dinners to galas... Breen's can take care of all your floral needs.

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User rating: 1 of 5 stars

"Ugly flowers delivered AFTER funeral service."
Houston, Texas
December 19, 2007

Breen's Florist, Delivery at "07:05 p.m." was TOO LATE. A day late and a dollar short! The flowers were supposed to be there by 6:00 p.m. for the visitation. Your delivery guy showed up AFTER THE SERVICE STARTED. To top it all off, your delivery guy actually disrupted the service by walking down the aisle to speak with the funeral director. I was absolutely appalled! The funeral director dismissed your delivery guy since he was too late. After the service was finished, I took pictures of the flowers in the hall, by the door, with my digital camera at 7:45 p.m. What good were they? To make matters worse, THE DISPLAY WAS HORRIBLE AND UGLY. I was supposed to get "Christmas greenery," something "unique." None of the above. For over $176, all I got was greenery that was brown and full of holes, the dreary carnations were dry and ugly, and some other dry yellow flowers were droopy. To add insult to injury, a red bow dragged the floor. I WILL NEVER, EVER SET FOOT OR CALL BREEN'S FLOWERS AGAIN ...! I WILL TELL EVERY ONE I CAN ABOUT WHAT A RIP-OFF YOU ARE AND SHOW ANYBODY I CAN THE HORRIBLE, UGLY PICTURES OF MY FLOWERS TO MY DEAD FRIEND SITTING PATHETICALLY IN THE HALLWAY ALONE. I WANT A REFUND IMMEDIATELY. I WILL FIGHT THE CREDIT CARD IF I HAVE TO OR GO TO SMALL CLAIMS COURT - AND GIVE YOU ALL THE BAD ADVERTISING THAT I CAN. I HOPE YOU GO OUT OF BUSINESS ...! ACTUALLY, I SHOULD CALL THE BETTER BUSINESS BUREAU ABOUT IT. YOUR STUPID DELIVER GUY WHO SEEMS TO HAVE SCRAPED SOME OLD ARRANGEMENT OFF A CEMETERY SOMEWHERE NEEDS TO GO BACK TO THE FUNERAL HOME AND PICK UP THAT SORRY, UGLY MESS TO RETURN. THE FUNERAL HOME DID NOT ACCEPT IT. I DO NOT ACCEPT IT EITHER!

Vendor response: After speaking the funeral home, we had found out the it was another employee of the funeral home that came into the service, not our driver. At no time did the customer call us with regards to a problem. We can not successful handle a problem without knowing a problem. We only knew about this from this one person posting a review on a website about us, which listed her name on another site. We found the order and researched it with the information we had. If the customer would had called us any time afterwards, we could have made her happy or at least refunded her money.

This is the subjective opinion of an independent reviewer and not of Decidio, Inc.

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Breens Florist
1050 N Post Oak Rd
Ste 280
Houston, TX
77055

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