Kats Cakes
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Address
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2230 Pacific Avenue
Stockton, CA
95204
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Phone
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(209) 466-2253
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Handcrafted custom cakes for all occasions. All of our cakes are made from scratch with fresh ingredients. For events (and budgets!) large and small, we're here to sweeten your next affair!
Cake stand rentals, cake toppers and accessories also available.
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User rating: 
"Once they have your money, they don't care!"
Disappointed groom Stockton
July 7, 2009
Now I know Kat’s Cakes can make some beautiful cakes. I’ve seen the pictures. They can make some tasty cakes. I’ve tasted samples. These reasons are why we chose them to make our wedding cake. Out of all our vendors, we were actually least worried about them. We explained our idea for our cake with Sarah (Kat’s sister). We also provided pictures and explanations of what we did and did not want. It wasn’t too complicated. My wife and I were convinced our wedding cake would be beautiful. HOWEVER! ON OUR WEDDING DAY, IT WAS TO OUR SURPRISE WHEN WE WALKED INTO OUR RECEPTION HALL TO SEE EXACTLY WHAT WE DID NOT WANT! NOT ONLY THAT, OUR CAKE INSIDE WAS DRY AND CRUMBLY! WHEN WE CUT OUR CAKE IT CRUMBLED, AND WE COULD NOT EVEN GET A DECENT SLICE. NEEDLESS TO SAY WE WERE DISSAPOINTED. After our wedding we called Sarah to voice our complaint. Nobody answered the phone so we left a voice message. One week, later no reply from Sarah. I called again, spoke to the assistant, explained the situation, and asked her to tell Sarah to call us. A few days later we received still no response from Sarah who by the way is supposed to be the manager. We called again… and again… and again. It was as if she was avoiding us. I then emailed Sarah, explained our complaints, and asked her to call me. She only emailed back saying that Kat’s Cakes made the cake how we requested, that there couldn’t be a problem with the cake recipe, and that they couldn’t do anything for us. We felt ignored, brushed aside, and as if once they had their money they didn’t really care. WE WERE NOT SATISFIED WITH THEIR LACK OF CUSTOMER SERVICE. WE WERE UNHAPPY AND THEY DID NOTHING. WE WENT IN THE SHOP TO TALK FACE TO FACE WITH SOMEONE WHO COULD HELP US. INSIDE THE SHOP WE CALLED THE STORE PHONE AND GUESS WHAT? IT RANG WITH CALLER ID SHOWING OUR NAME! THEY HAD DEFINITELY DOGDED OUR CALLS! WE ACTUALLY MANAGED TO TALK TO KAT THAT DAY, WHO IS YOU GUESSED IT THE STORE OWNER. SHE SHOULD BE ABLE TO HELP US RIGHT? NO! INSTEAD SHE CLAIMED SHE DID IT EXACTLY HOW WE TOLD HER TO. INTERESTING, SINCE SHE DIDN’T TALK TO US ABOUT THE DESIGN. THERE WAS OBVIOUSLY A MISCOMMUNICATION BETWEEN SARAH AND KAT. BUT THAT IS NOT OUR FAULT, AND AFTER ALL IS SAID AND DONE, ON OUR ONE SPECIAL DAY, OUR ONLY WEDDING DAY, THE CAKE CANNOT BE REDONE. ALL SHE SAID WAS THAT IT LOOKED NICE, AND SHE COULDN’T DO ANYTHING ABOUT IT. EVEN MORE, WHEN I WENT ON TO EXPLAIN THAT THE CAKE WAS CRUMBLY SHE REPLIED “I USED THE SAME RECIPE, IT COULDN’T BE BAD”. NOW I’M NOT DUMB. ACTUALLY, I WORK IN FOOD PRODUCTION, AND SEVERAL OF OUR GUESTS WORK IN FOOD PRODUCTION. THESE SAME GUESTS MENTIONED THAT IT WAS CRUMBLY TO US TOO. SAME RECIPE MAYBE, BUT THE CAKE WAS NOT RIGHT INSIDE. NOT ONLY DID KAT REFUSE TO ADMIT THERE COULD BE A PROBLEM, SHE SAID SHE DIDN’T KNOW WHAT TO DO AND THAT SHE COULD NOT REFUND ANY MONEY. SHE’S THE STORE OWNER AND SHE DIDN’T KNOW WHAT TO DO?!?! GIVE ME A BREAK! In the end we were left disappointed, and over $1000 shorter for a cake we specifically did not want. Kat’s Cakes can make some nice stuff, but if there are problems they don’t care as long as they’re paid! You can read the reviews about their great cakes, but many are left by their friends and other vendors. Just a word of advice when you plan your wedding: These vendors make referrals to each other. It’s a scratch my back I’ll scratch yours type of thing. So beware! I hate writing testimonials but in this case this is all I can do. Email me if you have any questions. I am more than happy to tell you my story! upasaka360 at yahoo dot com
This is the subjective opinion of an independent reviewer and not of Decidio, Inc.
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User rating: 
"wonderful"
Cake Lover Stockton Ca
May 27, 2009
I totally disagree, I received a wonder baby shower cake from Kats Cakes and not only was it adorable (a baby butt) it was delicious. They took the time to work with me to make sure the finished cake was what I was looking for. They even explained the difference between using buttercream and fondant to me and made suggestions which changed my design idea but it came out better than what I had originally thought about, I will use them again and again. I could not have been more pleased.
This is the subjective opinion of an independent reviewer and not of Decidio, Inc.
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User rating:
"disapointing!!!"
teresa stockton
March 22, 2009
I have never spent so much money for a cake ever! I was trying to make this a very special day for my daughter so I went all out and the cake was to be the high light of the party. very disapointing,we had a theme based around the cake we were adding are own cupcakes to go around the cake with opposite colors. we get the cake home and all of our colors had been reversed. no one said a word about this when we picked up the cake. we get it home start setting up and that is when we realized they reversed the colors. when I called the store I was told that it was a last minute decision based on the colors we chose the dark color would not hold on top of the cake so it was a judgement call they needed to make, (no one ever mentioned this) (no phone call to prepare us) ( no compensation offered) ( nothing) I would think that if their in the business of making cakes, and they helped us chose our colors they might have known at the time we were placing our order that they could not have the dark color on top of the cake, We had to add our own decorating touch to the cake to off set the colors at the last minute, a lot of work. at this point I was hoping the cake at least taste good, no it was very dry. The cakes on display were beautiful, we were so excited to have this the main focus of the party. needless to say very disapointing, and it did not seem like a big deal to them. I will not be using their service again. and a bad experience spreads around alot faster than a good one! the lack of concern bothered me the most.
This is the subjective opinion of an independent reviewer and not of Decidio, Inc.
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