Images By Denise

Address	1311 kildaire farm rd Cary, NC 27511
Phone	(919) 538-5387

Images By Denise owner Denise Hutter is a licensed cosmetologist, make-up artist, event hair stylist, & skin care specialist, who has been working in the commercial and bridal markets of photo- ready make-up and hairstyling for over fifteen years. Denise has both local & national T.V., print ads, video, and film credits to her resume.

Post a review for Images By Denise, Cary, North Carolina

User rating: 1 of 5 stars

"Terrible Person, Terrible Service"
Raleigh, NC
July 9, 2009

Not only did Denise do a terrible job with my hair and makeup trial, but she was rude and didn't listen to what I wanted! She laughed at me when I said I didn't want lip liner and insisted on putting bronzer all over my face which made me look like a clown. In order to sign up for the bridal package I had to put down a deposit of $100 which she refused to give back. She would only let me use the money at her spa and I refuse to go back to this highly unprofessional women. Now I have no one to do my make up and hair on my wedding day :(

Vendor response: I'm sorry that this bride felt the need to slam my business. Although she didn't put her name in the review. There was only one person that it could have been. MY SIDE OF THE STORY. She did have a trial, during the trial I did her make up and hair as she directed me. " I spend up to two hours with each perspective bride in order to get them to tell me what and how they'd like to look. I ask them to bring in pictures of hairstyles they would like me to do and I ask lots of questions so I can give what I think they want and will make changes per their requests. At the end of the trial session I will ask them if they would like to hire me or think about what we did and get back to me". This bride did hire me. She signed a contract for her wedding day and left the required non refundable deposit to be used toward her services on her wedding day. At a later date I received an email from this bride...she let me know that her friend is coming to do her make-up & hair for her wedding and I could send her the deposit back. I reminded her that the the deposit is not refundable but if she would like to send me a letter stating that she is canceling the contract I would send her a gift certificate in the amount of the deposit to be used in my spa for a facial, waxing or purchasing products. I felt that I may be able to rebook another wedding although I had no obligation to do this. I didn't hear from this bride again until a few days before the wedding. She was going to take me up on my offer. She sent her soon to be husband in for a facial and back facial which the total price of these services where more than the deposit so I customized the services so they wouldn't cost more then her deposit. He purchased a product and left me a tip even though I told him not to. I have a few questions 1) Why hire someone if you didn't like what was done? 2) Why sign a contract that requires a deposit especially if it's a non refundable deposit? 3) Why didn't you say I'd like to think about it or I'll want my lawyer boyfriend to look over the contract. All of these things are more appropriate than slandering a small business who takes pride in offering quality services to her brides. She got something for her money. I got an empty Saturday book and to all who don't know me my reputation damaged. NOW WHO'S TERRIBLE

This is the subjective opinion of an independent reviewer and not of Decidio, Inc.

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Images By Denise
1311 kildaire farm rd
Cary, NC
27511

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