"The WORST experience possible-DO NOT USE THEM"
Erik C
East Hampton
September 28, 2010
COPY OF MY E-MAIL To whom it may concern, I will be speaking to whoever the actual owner of this corporation is today and will be asking him if he received this message. I ask you FORWARD THIS MESSAGE TO "JIM", HIS BOSS, AND THE OWNER IMMEDIATELY. Thank you. My name is Erik C********. I am again contacting you to complain about the horrible service I received from your Menlo Park location. Furthermore, I would like it to be noted that I consider myself to be a man of integrity - and when you tell me you believe an employee with every reason to lie over me you are calling me a lier, which I do not appreciate. I want you to know, do not worry about refunding any of my money as it seems a customer expecting a refund for horrible service cannot be trusted. But I do want you to know I will make it my mission to convince every person I ever even hear of needing a tuxedo not to go anywhere near any of your stores. As I am sure you know, word of mouth is the best form of advertising, and now I am advertising for Mens Warehouse, as at least they apologized to me for the way I was treated although (obviously) it was not their fault. The fact that everyone in your company seems to have so little concern for the complaints of a very upset customer tells me that a few things must be occurring. One, you are so used to receiving complaints that it is just standard at this point. Two, simply you no longer care to provide good customer service. I have attached a photo from the wedding and I just would like you to study and think what differences you see. The groom bought his tuxedo. I am next, and you can see how ill fitting my tux is even with my two nephews standing in front of me. Next is Trevor, who also rented his tuxedo from you, how does his fit look? Next is my brother Edward, who owns his tuxedo. And last is Chris, who luckily picked up his tuxedo from Teaneck, where they seem to do their job right and had him try his tuxedo on when he picked it up and additionally did all needed alterations ASAP - my compliments to the people at your Teaneck store. Again, I will tell you: I was not given ANYTHING to try on at the time I was measured on August 7th -- and IN FACT when I asked I was told that my sizes were not available in the store. Check your security footage - if you are like 90% of other retailers you have months stored on servers off site. If you don't I suggest you start as it is very cheap to rent Terabytes of storage these days. Furthermore: when I picked up my tuxedo I was told it was not necessary to try on my tuxedo as everything had been checked, and I was naive and trusted your store manager. This makes me believe that your employees knew something was wrong and tried to take the easy way out, as everyone tells me it is standard to have customers try on tuxedos at time of pick-up. Additionally, I think the most detestable aspect of this entire occurrence is the sense I have gotten from everyone I have spoken with (aside from the Office Manager at your corporate offices, who was very kind and relayed my info to Jim, although it did take him an additional 7 hours to call me back, i forget her name unfortunately) that this is business as usual. Truly you should be ashamed. This is your job, this is how you make your livelihood, you should take pride in it. I have worked retail, I have also busted my ass landscaping, I also worked at Starbucks (just to name a few) -- the one common thing I can say for myself is: no matter how much I may have hated what I was doing at the moment, I always truly did my job 100% to the best of my abilities. My experience with Jamie, especially my having to prod her to simply get off of her cell phone and find out when my new shirt would arrive, was by far the worst, again THE WORST, experience I have ever had with ANYONE in a retail or business environment. Believe me, I have a lot of friends, and whether you believe it or not, a great many in high places (simply because of the demographic of where I live) and they will ALL know of how far below par Dante Zeller is not only on the retail level but also on the corporate level. If you find my opinion of you hard to believe Jim and Jim's boss (for some reason nobody will give me your name) - google Jim and Dante Zeller and see what your customers have written about the way they were treated by you. Jim, you said to me that people calling to give compliments is not a common occurrence, when I told you normally I make that sort of call because people have done it for me on several occasions. Jim - to this I say, it absolutely should be a common occurrence, and if it isn't you need to ask yourself how long your company can compete while simply resting on the reputation it made in the past -- as opposed to -- by working hard enough to make compliments the norm; not complaints. With the lowest possible regards, Erik C
This is the subjective opinion of an independent reviewer and not of Decidio, Inc.